Cancellation Policy

Cancellation Policy

1. Order Cancellation

At Infinite Store, we process and ship orders as quickly as possible. Because of our fast processing, the following terms apply:

  • No cancellations after order placement: Once an order is placed, it cannot be cancelled. Our fulfilment process starts immediately to ensure quick delivery.
  • No modifications: Once an order is placed, it cannot be modified. This includes changes to the shipping address, adding products or any other update.
  • Please double-check before ordering: Check your product, quantity, address, pincode and phone number before you confirm the order. Wrong or incomplete details can cause delivery failure.

2. Exceptions

In rare cases, we may need to cancel an order due to unforeseen circumstances, such as:

  • The item is out of stock.
  • A pricing or listing error.
  • Payment verification issues.
  • Address or phone number that cannot be verified or reached.

If we cancel your order for any of these reasons:

  • Prepaid orders: you will receive a full refund to your original payment method within 7 working days.
  • Cash on Delivery (COD) orders: no payment is taken, so there is nothing to refund. We will inform you of the cancellation on WhatsApp or SMS.

3. Contact Us

For any concern about your order, contact us:

Please include your order number so we can help you faster.

Notes:

  • Strict no-cancellation rule: I kept it as in the original. If you offer cancellation before dispatch, change Section 1 to say “orders can be cancelled before dispatch by messaging us on WhatsApp”. This can lower COD RTO because confirmed buyers can cancel instead of refusing the parcel.
  • Refund timeline: I added “7 working days” to match your refund policy. Edit it if your gateway takes longer.
  • Page links: Add the three policies (Shipping, Refund, Cancellation) to your footer menu in Online Store → Navigation.