Refund policy

Return and Refund Policy (India Only)

We want you to be fully aware of how returns and refunds work at Infinite Store. These policies apply to orders delivered within India.

Thank you for shopping with Infinite Store. We want you to be happy with your purchase. Please read this policy carefully to understand the conditions and steps for raising a return request.

Return Policy

Return Request Period

  • Report damaged, defective, incorrect or missing items within 48 hours of delivery.
  • Report any difference between the product received and the product shown on our website within 24 hours of delivery.
  • Requests are reviewed under the conditions below. Late requests may not be accepted.

How to raise a request
Message us on WhatsApp at +91-9353215891, or email support@infinitestore.in, with your order number, a short description of the issue and your unboxing video.

Damaged Product
If you receive a damaged product, please send an unboxing video that clearly shows the damage. This evidence is required for us to assess the issue and help you.

Missing Items
If any item is missing from your order, please share an unboxing video showing what you received and inform us within 48 hours of delivery. If confirmed, we will send the missing item or refund the amount for it.

Exchange for Wrong Product Ordered
If you ordered the wrong product by mistake and want an exchange, the shipping charges for returning the item and for sending the replacement will be your responsibility. Please contact our support team for the steps.

Exceptions
We cannot take responsibility for damages reported late or claims made after the timelines above. These limits follow courier company rules.

Refund Policy

Refund Eligibility
Refunds are processed for eligible returns in these cases:

  1. Damaged or defective products: once the damage or defect is confirmed through your video, we will start the refund process.
  2. Missing items: if we cannot supply the missing item(s), we will refund the amount for those item(s).

Original Condition and Packaging
To qualify for a refund or exchange, returned products must be unused and undamaged, in their original condition, with all original packaging, accessories, tags, labels and the invoice.

Return Shipping

  • Return shipping costs are your responsibility, except when the return is due to our error (for example, a damaged or incorrect item).
  • We recommend using a reliable courier with tracking so the product reaches us safely.

Rejection / Refusal of Parcel Policy

If a customer refuses to accept a parcel after it has been dispatched, the following deductions apply:

  • Shipping charge: 2 times the original shipping charge is deducted (covers both forward and return shipping).
  • Packing charge: 10% of the product value is deducted.

For prepaid orders, these deductions are made before any refund is issued.

For Cash on Delivery (COD) orders, refused or failed COD orders may lead to COD being disabled for future orders from that phone number or address.

Refund Process

Once your return is received and inspected, we will tell you whether the refund is approved or rejected. If approved, the refund goes to your original payment method within 7 days of us receiving the returned product.

For COD orders, the refund will be sent by bank transfer or UPI. We will ask you for the details on WhatsApp.

Return Conditions

A return is processed only if:

  1. The product was not damaged while in your possession.
  2. The product is the same one we shipped to you.
  3. The product is returned in its original condition.
  4. You have provided an unboxing video.

Important Notes

  • Refunds are issued only after the product reaches us and passes inspection against this policy.
  • The product must be unused and undamaged, and returned with the original packaging, receipt and invoice.

Product Not as Expected

If the product does not match the website or does not meet your expectations, report it to our customer support within 24 hours of delivery. Our team will review your complaint and take an appropriate decision.

Contact Us

Thank you for trusting Infinite Store. We are committed to giving you the best service possible.

Before publishing:

  • Address: The original had a business address. I left it out because I don’t have yours. Add your registered address if you want one, since some payment gateways ask for it on policy pages.
  • Custom-printed products section: I removed it because it applies to Oblivion’s custom items and not your products.
  • COD refunds: I added the COD bank/UPI refund line and the COD-disable clause. Remove them if you don’t want those rules.
  • Strict terms: The 48-hour reporting window and the 2x shipping + 10% packing deduction are kept from the original. These are tough on customers, so check them against Consumer Protection rules and your payment gateway’s requirements.